Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 833-654-0951 or by email at cdk@geiger.com.

All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.

Checking Out - Personal Orders: For personal orders, navigate to https://cdkpromoshop.com/ in your browser and create a login. Shop as usual, and then proceed through the checkout screens to finalize your order. NOTE: If you do not see a "CREDIT CARD" option in the checkout screen, double check to ensure you are not logged into Oracle as that will interrupt your ability to submit personal orders.

Checking Out – Business Orders: For business orders, please log in to Oracle and then follow the portal through to the CDK Promo Shop. Shop as usual, and then when ready to checkout, click "ORACLE CHECKOUT" in the shopping cart screen to be directed back to Oracle to finalize your order.

You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:

For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Merchandise pricing does not include shipping. For invoice orders, actual freight charges will be assessed and added to your invoice upon shipment of your order.

For credit card purchases, please refer to the table below to calculate your shipping cost based on order total:

Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.

Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.

Enter your coupon code at checkout to apply it to your order. If your order total exceeds your coupon amount, an alternate form of payment will be required for the balance accordingly (See How to Order details). Note that coupons are valid for one-time use only and any unused balance will be forfeited at time of order submission. Keep in mind when shopping that your merchandise total does not include tax and shipping.

Having trouble applying your coupon? Check to be sure you are entering the coupon code exactly as it appears, including all capitalization and punctuation accordingly, and that the coupon has not expired. If you continue to experience challenges, please call us at 833-654-0951.

Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 833-654-0951.

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.

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